Terms and Conditions

1. TERMS AND CONDITIONS
Please read carefully this terms & conditions and use our canvas printing service only if you accept them.

2. USING OUR WEBSITE
This content of this site is copyrighted and owned by us. You are permitted to view/print any individual pages for your own personal use. Usage for any other purpose must be confirmed by us in a form of written permission. Site features and its operation may be limited or restricted by us at any time.

3. COPYRIGHT
Please make sure you have the right to reproduce the picture you are supplying to us into canvas print. In case of private photos it is the person that presses the camera button that has the copyright to the photo. If you are planning to use the photo where you are not sure if you do have the right please contact the author/source of the image and confirm that usage of their photo is not prohibited for this purpose.

We can not be held liable for any breach of copyright law based on the assumption that the customer has obtained right license before placing the order which is acknowledged at the last stage of the order.

We reserve the right to refuse reproduction of your image for any other reason (including adult content, racial discrimination, poor quality). In such case you will receive full refund.

4. SUPPLIED ARTWORK
We make every effort to make sure your image is reproduced in best possible way.

All materials contained on this website is designed to give you an idea of what to expect from our service. This should be treated as a guide only. The quality of the reproduction depends on variety of factors. Our ordering system is designed to give an indication only and should not be treated as a 100% representation of your product. The colour reproduction may vary from your screen as it is based on a different way of displaying colour and depends largely on monitor and operating system settings.

5. YOUR PERSONAL INFORMATION
To fulfill your order we need to collect some personal information from you in order to fulfill your order. This will include your name, address and contact details. We need this information to fulfill your order and/or contact you if there are any problems.  Our servers automatically for security/statistical/marketing purposes record the information about your IP address, geographical information, your browser/operating system type. Your details are treated as strictly confidential and are not shared with any third party excluding for delivery arrangements.

6. PAYMENTS/PRICES
All prices are in Australian dollars and include GST.
We offer payments by credit card only.
We do not see or store your credit/payment details.

7. DELIVERY
We aim to dispatch your finished canvas prints within 7-10 working days after ordered. To offer best delivery schedule a combination of services is used depending on the size/weight of your order. This include but are not limited to: Australian Air Express, Australia Registered Post.
If no one is home an Australia post card will be left with a pick up point to the closest Australia post depot in your area. No deliveries outside Australia.

8. RETURNS
We would like you to enjoy your canvas prints. We cannot accept the cancellation or changes to bespoke products, which are printed solely for you from your own photos.

Full 100% refund will be issued or replacement sent if:
- goods are damaged in transport,
- items are lost in the post,
- there are quality issues with the canvas/frames but not related to the colour/resolution.

Any problems with the products must be reported within 3 days of delivery. In order to obtain refund/replacement the products must be sent back to us at your cost.

What does not qualify for quality based refund/replacement:
- colour variation between your monitor and product,
- low quality prints (pixelation) - this is based on your provided artwork and its quality (resolution)

9. CHANGES TO THIS TERMS
From time to time this terms & conditions maybe updated to provide better canvas photo printing service. Please check this page from time to time to make sure you are aware of any changes. Any changes take effect from the time when they are published on this page.

10. CONTACT
This site is operated by CANVAS MASTER PRINTS PTY LTD
Level 1/5 Lennox Street, Moorabbin VIC 3189
PO Box 664, Moorabbin VIC 3189

You can get in touch by either contacting us via website form, phone on 1800 657 791 or by email: info@canvasmasterprints.com.au.

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