FAQ

What are your canvases printed on?

We use the finest artist canvas available and our inks are UV light fast which means they are light and moisture resistant. We guarantee our product will not fade or tear for 100 years.

Is there anything you won't print?

No! Well, actually that's not true unfortunately. We can't print any copyrighted material or anything that may be offensive to our employees. We're a pretty open bunch but nudity doesn't work well. If in doubt, contact us and we'll give you our confidential opinion.

Can you print images from professional photographers?

Yes, we can print them if you get a release from the photographer. The copyright laws give photographers exclusive rights to reproduce their work even if the subject is you. You'll need to get their permission to make your own copies.

What's your return policy?

No questions asked, if you're not happy with it let us know. We'll ship you a replacement as quickly as we can reprint it.

How long will it take to receive my order?

Production takes approximately 7-10 business days. Shipping should take no more than 10 business days. Currently, all products are shipped via Australian Air Express.

Can you send me a proof?

You proof your own images from our photo editing page. If you need alterations, Dr. Fix It can supply a digital proof. Simply email drfixit@canvasprints.com.au.

What file size/format do you need?

A JPG image at 300DPI is preferred for optimum results and a larger selection of canvas sizes.

What is the best way to set up my camera?

It is always best to refer to the manual that came with your camera to achieve the highest quality as every camera is different.

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